BIBLIOGRAFIA :
- https://grupoproyecta.com.pe/wp-content/uploads/2020/07/M%C3%B3dulo-1-Los-conceptos-clave-de-la-gesti%C3%B3n-de-servicios.pdf
- https://gestiondeserviciostiuc.blogspot.com/
- https://www.globalsuitesolutions.com/es/que-es-itil-y-para-que-sirve/